Our Service Delivery Standard

Respond to calls (PABX)

Answer calls within 5 rings

Respond to general enquiries by emails or official
social media handles

Respond to general enquiries
within 3 working days
  • Acknowledge the receipt of emails and inform the way forward within a day
  • Should we require more time and analysis, we will make an interim response within 3 days and a full response within 2 weeks.

Appeals and written clarifications to the
Commission

Respond to appeals within 7 days
  • Should we require more time and deliberations, we will give an interim response within 5 days and a full response within 14 days.

“Happy To Serve You”

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